The decision to outsource business and operations tasks is typically motivated by a desire to focus on core business functions. Each organization must first decide which functions are core to their business, and which tasks would be best performed by an outsourced vendor. This decision is unique to every organization. It is also not uncommon…

Let’s get this out there: commercial janitorial work is not complex.  As such, it would stand to reason that purchasing commercial janitorial services would be very simple: call a few vendors, ask for “quotes”, and pick the least expensive.  Simple, right?  Well, maybe not.  In this article, we discuss janitorial production rates and their impact…

By now you have probably heard just about everything there is to hear about COVID-19.  It is a subject that is difficult to avoid.  Since the outbreak, the gathering of information surrounding what you should do to keep your facility safe has been a bit like drinking from the proverbial fire hose!  The commercial cleaning…

There are a variety of reasons why you may find it necessary to make a change in custodial vendors. Unfortunately, the most common reason for change tends to be poor performance.  One of the questions that I am asked most often during the sales process is: “How long will it take your company to get…

As I write this, information is changing minute-by-minute.  For very good reasons, there is a sea of data surrounding proper cleaning and disinfecting protocols during this crisis.  The purpose of this document is to provide some very practical information for the present and future. Differences Between Cleaning & Disinfecting In a few words – cleaning…

The means-end theory maintains that the way buyers relate to products can be represented by a hierarchy of connected levels of value – (1) product or service attributes, (2) functional and physiological consequences of use, and (3) desired end states.  In other words, product or service attributes are simply a means to accomplishing an end, with…

Not being able to find the right janitorial services can evoke frustration. Much like when buying a new car, you must understand what you need to look for and to know the right steps to take. Several weeks ago, my daughter–a recent college graduate–was in the market for a new car. When she asked for…

For people trying to find the right commercial cleaning service for their building, the most common refrain we hear is “It’s pretty simple, we just want our building to be clean.” These prospective customers we talked to have tried multiple cleaning vendors and/or have tried using an in-house team that continue to give them frustrating…

What’s the difference between buffing and burnishing, and why does it matter? Often, we receive scopes of work from prospective customers that will indicate “Monthly Buffing of Hard Surface Floors.” Or, a facility manager will let us know that he/she expects the “floors to be buffed once a month.” In this article, we hope to…

Robotics and automation have had a profound impact on several industries.  Manufacturers have used robotics since the early 1980s for a variety of tasks.  Distribution and fulfillment centers are experiencing an influx of robotics to assist in loading, unloading, picking, and sorting.  Robots are also influencing the medical (surgical robotics), agriculture (GPS tractors and harvesters),…