As I write this, information is changing minute-by-minute.  For very good reasons, there is a sea of data surrounding proper cleaning and disinfecting protocols during this crisis.  The purpose of this document is to provide some very practical information for the present and future. Differences Between Cleaning & Disinfecting In a few words – cleaning removes germs, disinfecting kills germs Cleaning works by using a detergent and water to physically remove germs from surfaces. This process does not necessarily kill germs, but by removing them, it lowers their numbers and the risk of spreading infection. Disinfecting works by using chemicals…

more: Commercial Cleaning & Janitorial Considerations Regarding COVID-19

The means-end theory maintains that the way buyers relate to products can be represented by a hierarchy of connected levels of value – (1) product or service attributes, (2) functional and physiological consequences of use, and (3) desired end states.  In other words, product or service attributes are simply a means to accomplishing an end, with the “end” being product or service use consequences, and ultimately, higher emotional value derived from the product or service. Consider the following Starbucks example: The above “value chain” answers the question – “Why would anyone pay twice as much for a cup of coffee at Starbucks?”…

more: Starbucks Coffee & Janitorial Services: Asking the Right Questions to Get What Matters Most

Not being able to find the right janitorial services can evoke frustration. Much like when buying a new car, you must understand what you need to look for and to know the right steps to take. Several weeks ago, my daughter–a recent college graduate–was in the market for a new car. When she asked for my help in this process, my first two questions were: “how much money do you have to spend?” and “what type of car are you looking for?”  The answers to these questions set us on a path toward finding what would best fit her needs.…

more: Four Steps in Finding Janitorial Services That Are Right For You

For people trying to find the right commercial cleaning service for their building, the most common refrain we hear is “It’s pretty simple, we just want our building to be clean.” These prospective customers we talked to have tried multiple cleaning vendors and/or have tried using an in-house team that continue to give them frustrating results. While cleaning a building is not overly complex, keeping a facility looking and feeling clean on a consistent basis for a prolonged period requires sound processes, diligence, oversight, and collaboration.  What is “clean”? But there is a bigger issue here – “what is clean?”. …

more: Is Your Current Commercial Cleaning Service Getting the Job Done?

What’s the difference between buffing and burnishing, and why does it matter? Often, we receive scopes of work from prospective customers that will indicate “Monthly Buffing of Hard Surface Floors.” Or, a facility manager will let us know that he/she expects the “floors to be buffed once a month.” In this article, we hope to shed some light on two terms that are very often misunderstood – buffing and burnishing. A Brief Science Lesson You have seen those beautiful photos of a lake reflecting the image of trees in full Fall colors. It almost looks like a mirror. Reflection occurs when…

more: “You say buffing, I say burnishing”

Robotics and automation have had a profound impact on several industries.  Manufacturers have used robotics since the early 1980s for a variety of tasks.  Distribution and fulfillment centers are experiencing an influx of robotics to assist in loading, unloading, picking, and sorting.  Robots are also influencing the medical (surgical robotics), agriculture (GPS tractors and harvesters), and mining (drilling) industries. While robotics and automation are greatly impacting certain segments, the janitorial and cleaning industry still largely relies on humans to complete most tasks.  However, there are some innovations currently being tested that may impact the industry in the future.  The following…

more: Will Robots Be Cleaning Your Facility in the Future?

Should Kentucky public schools consider outsourcing custodial services? As with any significant change, the shift to an outsourced solution will require careful planning and communication. Whether stated or unstated, the following questions will be on the minds of administrators, teachers, parents, and other stakeholders as you consider an outsourced solution: 1. How does the cost of outsourcing custodial services compare to our current cost of using in-house staff? 2. Will the quality of the service increase or decrease upon outsourcing? 3. Can I trust an outsourced custodial services in our facility? 4. Will the current custodial team lose their jobs…

more: Should Kentucky Public Schools Consider Outsourcing Custodial Services?

Most janitorial services agreements offer a set monthly fee for a defined scope of work. It is common in the building/cleaning services industry for contractors to quote a “low-ball” price win business. However, when the actual work begins, contractors discover that they have either (a) underestimated the amount of time needed to complete the tasks in the scope of work, and/or (b) they estimated wages such that it is difficult for them to find quality staff.  When either, or both, of these things occur, their profit takes a hit. To counteract this, many cleaning companies simply quit doing all the…

more: 6 Signs That It Might Be Time to Consider Another Cleaning Company